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Have questions? We have answers



How long will my order take to get to me?

Orders usually take 2 - 5 days to get to customers from the order date.  That does not include weekends and holidays, or times we are out of town. Shirts and hoodies are made to order and may take up to 3 weeks to get to you.

Note: recently, the post office has been slow getting orders delivered.  There may be a significant delay. In that case, call your local post office and give them your tracking number, if you have one.

I did not receive a tracking number. Why?

If you order between 1-3 patches, they will go out in a normal envelope with 1 stamp; and tracking will not be provided.  If you do not receive a tracking number via e-mail 2-3 days after you placed your order; please refer to your order confirmation e-mail for our e-mail address and send us an e-mail. 

Do you offer custom patches and flags?

No.

What kind of shipping do you offer?

It depends on the order size. If you order small things like patches, we will use first class with tracking via USPS. If you order 1 or 2 patches or stickers, we will put them in a regular envelope with a stamp on it. If you order a larger jersey, or 2 or more jerseys or flags; we will use priority mail via USPS. 

What types of payments do you accept?

We accept credit cards and debit cards.

I have not received my order. What do I do?

Most orders receive a tracking number. Go to https://www.usps.com/manage/ and type in your tracking number. If it says "delivered" with a date next to it; then you need to call your local post office and do some digging. If it says "in transit" or you did not receive a tracking number, please be patient. We are not responsible for lost or damaged items. You will have to file a claim with the USPS. Once we mail your package, it is out of our hands.

Copyright © 2018 Badass Raider Gear - All Rights Reserved.

DISCLAIMER:  We are not responsible for lost or damaged items. You will have to file a claim with the USPS. Once we mail your package, it is out of our hands.


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